Privacy Policy

This Privacy Policy outlines how New Brunswick Casino collects, uses, and protects your personal data in compliance with applicable Canadian laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the standards set forth by the Kahnawake Gaming Commission for our online operations.

License Information

New Brunswick Casino is operated under the regulatory oversight of the New Brunswick Lotteries and Casino Corporation (NBLCC) for land-based operations, and by the Kahnawake Gaming Commission for our online gaming services. We are committed to responsible gaming and maintaining the highest standards of player protection and data privacy.

Data Collection

We collect a variety of personal information from our users to provide our gaming services effectively and securely. This information can include but is not limited to the following:

• Registration Data: This includes your name, date of birth, address, phone number, and email address. This information is necessary for account creation and compliance with legal age requirements.
• Payment Details: To facilitate transactions, we collect payment information such as credit card details, bank account information, and billing addresses. This information is securely processed by third-party payment providers.
• Technical Logs: We automatically collect data regarding your interactions with our website, including your IP address, browser type, operating system, and the pages you visit. This information is vital for troubleshooting and enhancing our service.

Purpose of Data Usage

The personal information we collect serves multiple purposes, which include:

• Account Management: Your data allows us to create and manage your gaming account, verify your identity, and ensure compliance with legal requirements.
• Marketing Communication: With your consent, we may use your data to send you promotional materials, newsletters, and information about upcoming games or events. You can opt out of these communications at any time.
• Anti-Fraud Checks: We utilize your information to prevent fraudulent activities and ensure the integrity of our gaming platform.
• Anti-Money Laundering (AML) Compliance: In accordance with regulatory requirements, we may use your data to perform necessary checks and report suspicious activities to the appropriate authorities.
• Know Your Customer (KYC) Procedures: To comply with legal obligations, we conduct KYC procedures that require us to verify your identity and assess your suitability for our gaming services.

Data Sharing

Your personal data may be shared with third parties under certain conditions, including:

• Payment Providers: We share necessary information with our payment processing partners to facilitate deposits and withdrawals.
• Verification Partners: In order to comply with KYC and AML regulations, we may disclose your data to our verification partners who assist in identity verification processes.
• Regulatory Authorities: We may be required to disclose your personal information to regulatory authorities as mandated by law or to comply with legal processes.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will respond to your request within a reasonable timeframe.
• Right to Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You can request that we restrict the processing of your data under certain circumstances, such as when you contest the accuracy of your data.

Cookie Policy

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience on our platform. Our cookie usage includes:

• Essential Cookies: These cookies are necessary for the basic functionality of our website, enabling features such as account login and transaction processing.
• Analytical Cookies: We use analytical cookies to track user behavior on our platform, allowing us to understand how our services are used and to improve their performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Security

We implement stringent security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments. We also require our third-party partners to adhere to similar security standards to ensure your data is always protected.

Changes to the Privacy Policy

New Brunswick Casino reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes through our website or via email. Continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

This Privacy Policy is effective as of the date specified at the top of this document and is subject to periodic review and amendment to comply with legal and regulatory requirements.