Terms and Conditions

Introduction and License

New Brunswick is operated under a license regulated by the New Brunswick Lotteries and Casino Corporation (NBLCC) for land-based operations and by the Kahnawake Gaming Commission for online operations. These Terms and Conditions govern your use of the online services offered by New Brunswick. By accessing or using our services, you agree to comply with these Terms and Conditions. The services provided include real-money gambling, online gaming, and promotional offers associated with gameplay.

Eligibility

To engage in any gaming activities at New Brunswick, users must be at least 18 years of age. Participation is restricted to individuals residing in jurisdictions where online gambling is permitted. Users from regions with specific prohibitions against online gaming are not eligible to participate. It is the responsibility of the user to ensure compliance with the legal requirements of their jurisdiction.

Account Rules

Each user is permitted to maintain only one account with New Brunswick. Users must complete the Know Your Customer (KYC) verification process prior to engaging in real-money gameplay. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. In the event of any unauthorized use or suspected breach of account security, users must notify the support team immediately. Violations of these account rules may result in account suspension or termination.

Deposits and Withdrawals

Deposits can be made using various payment methods approved by New Brunswick. Users must ensure that their payment methods comply with applicable laws. All transactions are subject to anti-money laundering (AML) compliance obligations. The withdrawal process may require additional verification steps to confirm the identity of the user. General timelines for processing withdrawals may vary and are outlined in the payment section of the user profile. New Brunswick reserves the right to impose limits on withdrawal amounts based on account activity and verification status.

Prohibited Activities

Users are strictly prohibited from engaging in any form of cheating, fraud, or collusion. This includes, but is not limited to, bonus abuse, use of automated systems or bots, and any manipulation of gameplay or exploitation of system errors. New Brunswick employs various security measures to detect and prevent such activities, and any violation may result in immediate account closure and potential legal action.

Limitation of Liability and Termination

New Brunswick reserves the right to suspend, restrict, or permanently close accounts at its sole discretion if violations of these Terms and Conditions occur, or if regulatory requirements necessitate such actions. Users acknowledge that New Brunswick is not liable for any losses or damages arising from account closure or suspension, including any associated inconvenience or loss of funds.

Bonus Terms and General Promotional Conditions

Bonuses and promotional offers are subject to specific terms that will be outlined at the time of the offer. Users must comply with wagering requirements and any conditions attached to bonuses to qualify for withdrawal of bonus funds. New Brunswick reserves the right to amend or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

New Brunswick is committed to fair play and integrity in all gaming operations. All games provided are subject to testing and auditing to ensure compliance with gaming standards. Users are encouraged to report any irregularities or suspicions of unfair play to the support team for investigation.

Fraud Prevention and Security Monitoring

New Brunswick employs advanced fraud detection and security monitoring systems to protect users and the integrity of its operations. Users may be required to provide additional identification or documentation to verify their identity during account activity or if suspicious activity is detected.

Dispute Resolution and Complaint Handling Process

In the event of a dispute or complaint, users are encouraged to contact the support team directly for resolution. New Brunswick will endeavor to address and resolve any issues promptly. If a resolution cannot be reached, users may seek further assistance through applicable regulatory bodies or dispute resolution services.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of New Brunswick and the applicable laws of Canada. Users agree to submit to the exclusive jurisdiction of the courts in New Brunswick for any disputes arising out of or relating to these Terms and Conditions.

Responsible Gambling Measures and User Protection Tools

New Brunswick promotes responsible gambling and provides various tools to assist users in managing their gambling activities. Users have access to options such as deposit limits, self-exclusion, and time-out periods. Users are encouraged to utilize these resources to maintain control over their gambling activities.

By participating in the services provided by New Brunswick, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. These Terms and Conditions may be updated periodically, and users are encouraged to review them regularly for any changes.